How can I reach you?
For help with your order, contact us at firstname.lastname@example.org. For press & interview requests, contact us at email@example.com. For general inquiries & love letters, contact us at firstname.lastname@example.org. There's a human behind each response, please allow up to 48 hours for us to get back to you.
What's the status of my order?
You will receive an email when your order is placed and again when it has shipped. If you created an account during checkout, sign in with the same email address and password to check on orders updates. You are always welcome to reach out via email@example.com with any questions.
What if I need to change my order?
Please email us at firstname.lastname@example.org as soon as possible if you would like to change or cancel your order and we'll do our best to process your request. Please note that JIGGY is unable to accommodate any changes to the items or the delivery address once a shipping label has been created.
Where you do you ship?
We currently ship to most countries around the world. Please allow for extended shipping time frames due to delays caused by COVID-19, particularly for international orders.
International buyers, please note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what additional costs you may incur prior to completing your purchase
How much does shipping cost?
Standard domestic shipping is $6.95. Alaska, Hawaii, and US territories are $9.95. We provide free shipping for orders over $75. International shipping rates vary and will be displayed at checkout. All shipping fees are nonrefundable if the item has shipped and shipping fees are subject to change based on carrier rates.
My puzzle arrived damaged, what do I do?
Our packaging is unlike any puzzle you’ve seen before. It’s also fragile, and the shipping process is not always kind. Should your order arrive damaged, email your order number and a photo to email@example.com within 48 hours of receiving the delivery. We’ll happily replace your order or issue a credit.
What if my item is lost or stolen?
If your item has been marked as 'delivered' but has not arrived, please allow a few additional business days for it to show up. Packages are frequently scanned as 'delivered' when in fact they are still en route.
Please note that JIGGY is unable to replace lost or stolen items. Be sure to use the correct mailing address and track your shipment to reduce the risk of errors. We will file a claim on your behalf in the case that there are issues with your delivery, but we recommend that you also reach out directly to the courier to file a claim for your package in the event that it is lost.
What payment methods do you accept?
We accept all major credit cards, PayPal and Apple Pay.
What's your return policy?
We handle returns and replacements on a case-by-case basis with the ultimate objective of making our customers happy! If you need help with a recent purchase, please email us at firstname.lastname@example.org. Please note that JIGGY's monthly Puzzle Club puzzles are non-returnable.
How do I glue and frame my puzzle?
Congrats on finishing your masterpiece! Each JIGGY puzzle includes the tools you need to preserve it. Read more here.
Click Here to shop frames at our affiliate partner, pictureframes.com. They have a wide variety of affordable sizes and styles. If you need help finding the best fit, we're happy to help. Just give us a shout!
How does the JIGGY Puzzle Club work?
Each month, you'll receive an exclusive 500pc puzzle, curated and available just for the Club, which comes with a reusable drawstring bag, box and print of the artwork. Glue is sold separately. Your first order will be processed on the day it was placed, with subsequent orders processing on the 1st of each month. Pause, skip, or cancel any time before your order ships. Club Members also enjoy VIP perks like early access to new designs, exclusive products, and more.
Who can join the JIGGY Puzzle Club?
Currently we are only able to offer membership to domestic customers. We hope to roll it out for international soon, please send us a note at email@example.com to join the list!
How do I manage my Puzzle Club membership?
You can pause your subscription or skip a month any time before your order processes! Simply Create An Account and then go to the Manage Subscriptions page to do so. You are also able to update your billing information, change your shipping address, or cancel your subscription from this page.
How do I frame my puzzle?
Way to go, time to show it off! To make it easy to find your puzzle's perfect mate, we've partnered with American Frame to offer high quality frames at affordable prices. Check out the details and shop here.
You can also get your puzzle custom framed through a local shop or different online store, or use standard frame sizes with minimal matting. We recommend 13x17” or 16x20” frames for the 450piece puzzles and 18x24” for the 800piece. You can find options in almost every size on Amazon and Google. Show us your finished masterpiece! Tag @jiggypuzzles #jiggypuzzles
Who are the artists behind JIGGY's designs?
Each puzzle in our collections features work by an emerging female artist from around the world. A percentage of each sale goes to the artist. You can learn more about the artist on each product page. If you’d like to get more information or share an artist you love, email us at firstname.lastname@example.org.
What if I’m interested in placing a large order?
Great idea. To purchase puzzles for a special project or occasion, contact us at email@example.com.
I’m an artist and interested in collaborating.
Great, we’d love to talk! Reach out and introduce yourself and your work to firstname.lastname@example.org.
I'm a retailer, can I buy JIGGY puzzles at wholesale?
Wholesale orders will be considered for select brick-and-mortar retailers. If you are interested in carrying JIGGY in your retail store, please introduce yourself by email and include the name of your store and a link to your website to email@example.com.
I'm interested in featuring JIGGY or interviewing your founder.
Aw shucks. Thanks and contact us at firstname.lastname@example.org.
Order support... email@example.com
Press & interview requests.... firstname.lastname@example.org
Wholesale, general inquiries and love notes....